Best Practice from How to WOW your Customers

November 26, 2012

At Zappos they don’t measure call times, don’t force employees to upsell, and don’t use scripts! The longest call took almost 6 hours and nobody was upset about it. In fact, Tony Hsieh, the prodigious CEO of the 1-billion revenue online shoe retailer, takes great pride in their “a little weird” and outside-the-box approach to making customers happy. read more →

photo by: Robert Scoble

The Entrepreneur’s Business: 10 Signs that You Are Doing Your Manager’s Job

November 25, 2012

A well-known saying states that “an entrepreneur could be a manager but a manager cannot be an entrepreneur”.  There are two sides to this truthful insight. Entrepreneurs are indeed free to get involved in the management and the day-to-day operations of their businesses as much as they consider appropriate.  After all, it’s their party.  Managers.. read more →