Best Practice from Zappos.com: How to WOW your Customers
At Zappos they don’t measure call times, don’t force employees to upsell, and don’t use scripts! The longest call took almost 6 hours and nobody was upset about it. In fact, Tony Hsieh, the prodigious CEO of the 1-billion revenue online shoe retailer, takes great pride in their “a little weird” and outside-the-box approach to making customers happy. read more →
photo by:
Robert Scoble
The Entrepreneur’s Business: 10 Signs that You Are Doing Your Manager’s Job
A well-known saying states that “an entrepreneur could be a manager but a manager cannot be an entrepreneur”. There are two sides to this truthful insight. Entrepreneurs are indeed free to get involved in the management and the day-to-day operations of their businesses as much as they consider appropriate. After all, it’s their party. Managers.. read more →