Generate Hot Leads on Autopilot with The Sales Funnel Method

March 20, 2015
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Use this 5-step method designed for small businesses to create an effective Sales Funnel and attract clients instead of chasing them. read more →

The Story of Giorgio Maschietto: How to Win the Battle against the CEO Disease?

December 4, 2013
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There is so much to learn from this story first told by Dale Carnegie. Read how an inspired managing director successfully used active listening and open communication to increase not only employee morale, but also the productivity of his company. read more →

Best Practice from Zappos.com: How to WOW your Customers

November 26, 2012
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At Zappos they don’t measure call times, don’t force employees to upsell, and don’t use scripts! The longest call took almost 6 hours and nobody was upset about it. In fact, Tony Hsieh, the prodigious CEO of the 1-billion revenue online shoe retailer, takes great pride in their “a little weird” and outside-the-box approach to making customers happy. read more →

photo by: Robert Scoble

The Entrepreneur’s Business: 10 Signs that You Are Doing Your Manager’s Job

November 25, 2012
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A well-known saying states that “an entrepreneur could be a manager but a manager cannot be an entrepreneur”.  There are two sides to this truthful insight. Entrepreneurs are indeed free to get involved in the management and the day-to-day operations of their businesses as much as they consider appropriate.  After all, it’s their party.  Managers.. read more →